Customer relations: blending physical and digital worlds
Rigid non-video, real-time (or automated) conversation is a thing of the past. Why? Because customers now expect more from communication...
Blog - Page 12
One customer. One problem. Two very different outcomes…
“My coffee machine isn’t working” A simple customer query like this one can have two very different outcomes: for your...
Connecting NHS buildings with strong mobile network coverage
Like most healthcare providers in the UK, the trust has started to move towards a ‘mobile first’ strategy, with everything...