We are so confident in our in-building mobile signal booster solutions that every eligible installation comes with a full 3-month money-back guarantee — no small print, no runaround. If the system does not meet your agreed coverage targets, you get your money back.

This is not a marketing claim. It is a formal commitment backed by a clear, straightforward process.

How the Guarantee Works

1. 3 Months to Decide

From the day of installation you have a full 3 months to confirm the system meets your agreed coverage targets. We define these targets with you before any work begins, so there is no ambiguity about what success looks like.

2. We Fix It First

Before any refund is processed, UCtel is given a fair chance to diagnose and resolve the issue. In our experience, the vast majority of coverage concerns are resolved quickly through remote diagnostics or a brief return visit — at no additional cost to you.

3. Straightforward Refund

If we cannot fix the problem and your coverage targets are not met, you receive a full refund. No lengthy disputes, no small print, no runaround. We stand behind our work.

Why We Offer This

UCtel has been solving in-building mobile connectivity problems for over 6 years. We use industry-leading Nextivity Cel-Fi equipment, conduct a thorough on-site survey before every installation, and produce a detailed coverage design that is agreed with the client in advance. This process gives us the confidence to back every eligible project with a money-back guarantee.

We do not sell generic off-the-shelf solutions. Every system is engineered specifically for your building. That is why we can make this commitment.

Eligibility

• The guarantee applies to eligible commercial installations carried out by UCtel engineers.
• Coverage targets must be agreed in writing before installation begins.
• Large or complex projects may include a pilot phase prior to full deployment.
• The guarantee covers the agreed coverage area only. Signal quality outside the building is determined by the mobile networks and is not within scope.
• UCtel must be given the opportunity to diagnose and remedy any issue before a refund is considered.

Ready to Get Started?

Book a free assessment and we will evaluate your building, define your coverage targets, and give you a clear proposal — all before you commit to anything.