Case Study: Surrey and Borders Partnership NHS Trust - Mobile Connectivity Solution
Summary
Surrey and Borders Partnership NHS Trust, operating mental health hospitals across Surrey, faced connectivity challenges due to poor mobile signal in their buildings. UCtel's installation of a comprehensive mobile signal booster system using Nextivity CEL-FI QUATRA 4000e technology successfully resolved indoor coverage issues, improving communication reliability and efficiency across multiple sites.
The Client
Surrey and Borders Partnership NHS Trust, a prominent healthcare organisation in Surrey, operates mental health hospitals including Farnham Road and St Peter's Hospital. Their unique focus on mental health services necessitated reliable mobile connectivity for effective communication and patient care.
The Challenges
The client experienced poor mobile signal indoors, impacting communication between staff and hindering patient care coordination. This coverage issue led to delays in response times, compromised staff efficiency, and potentially jeopardised patient well-being, highlighting the critical importance of seamless connectivity in healthcare settings.
The Solution
UCtel implemented a tailored solution for Surrey and Borders Partnership NHS Trust, deploying the Nextivity CEL-FI QUATRA 4000e system to boost mobile signal strength across multiple sites. The installation included strategically positioned antenna systems and signal repeaters, enhancing indoor coverage and ensuring reliable connectivity for staff and patients. The solution was optimised to meet the specific needs of mental health hospitals, with a meticulous installation process and adherence to regulatory standards.
The Results
Following the implementation, Surrey and Borders Partnership NHS Trust observed significant improvements in mobile signal strength, leading to enhanced communication efficiency and reduced response times. Staff reported increased satisfaction with connectivity, resulting in smoother operations and improved patient care outcomes. The successful project completion within the agreed timeline underscored UCtel's commitment to delivering effective solutions tailored to client requirements.