Case Study: Winchester City Council - Mobile Connectivity Solution

Summary

Winchester City Council, managing two key car parks, faced connectivity challenges with all major mobile providers affecting parking payment systems and staff operations. UCtel installed Cel-Fi G43 to boost signals in both locations, ensuring seamless operations and enhanced user experience.

The Client

Winchester City Council, a prominent council in the UK, oversees various public services in Winchester. Located in a bustling city, the council manages infrastructure crucial for local residents and visitors, making reliable connectivity essential for daily operations and service delivery.

The Challenges

Winchester City Council encountered significant signal issues across O2, EE, Vodafone, and Three networks in Tower Street Car Park and Chesil Street Car Park. Poor coverage hindered mobile payments for parking and staff communication, impacting operational efficiency and customer satisfaction. The live car park environment added complexity to the installation process.

The Solution

UCtel deployed Cel-Fi G43 systems in both car parks, addressing signal weaknesses across all levels. The installation process, conducted with meticulous planning and coordination due to the live site, ensured minimal disruption. The Cel-Fi G43 technology provided comprehensive signal enhancement tailored to the council's specific needs, optimizing connectivity for both users and staff.

The Results

Following the implementation of Cel-Fi G43, Winchester City Council experienced substantial improvements in mobile signal strength, leading to seamless mobile payment transactions and enhanced staff communications. The project was completed within the agreed timeline, meeting all performance metrics and exceeding client expectations. The council expressed high satisfaction with the solution's reliability and performance, paving the way for potential future collaborations.