A fully updated new infrastructure across multiple Dufry offices around the globe.
The challenge
With a failing, existing infrastructure, Dufry were unable to improve their companywide communication and customer services experience. Facing missed revenue, worsening customer satisfaction levels and a decline in productivity, they needed to invest in a technology and fast.
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Enriching customer interactions and improving call handling was essential – we achieved this with a new centralised system
The solution
Enriching customer interactions and improving call handling was essential for the team at Dufry – and we achieved this with a new centralised system. We deployed new phones, headsets and softphones and moved users away from a multi-vendor scattered infrastructure, allowing the business to migrate to companywide communication solutions.
The result
A fully updated new infrastructure across multiple Dufry offices around the globe.