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  • A fully updated new infrastructure across multiple Dufry offices around the globe.

    updated infrastructure across dufry’s offices

    The challenge

    With a failing, existing infrastructure, Dufry were unable to improve their companywide communication and customer services experience. Facing missed revenue, worsening customer satisfaction levels and a decline in productivity, they needed to invest in a technology and fast.

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    Enriching customer interactions and improving call handling was essential – we achieved this with a new centralised system

    Dufry

    The solution

    Enriching customer interactions and improving call handling was essential for the team at Dufry – and we achieved this with a new centralised system. We deployed new phones, headsets and softphones and moved users away from a multi-vendor scattered infrastructure, allowing the business to migrate to companywide communication solutions.

    The result

    A fully updated new infrastructure across multiple Dufry offices around the globe.