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Consistent and ubiquitous telephony solution that was flexible and easily scalable.
The challenge
Working with a technologically obsolete infrastructure, Wolseley were failing to improve their customer services delivery, resulting in a substantial loss in sales and a potential decline in market share.
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Seamless transformation for the end-user was paramount to Wolseley. UCtel understood our business and their delivery of our 600 sites was excellent.
Wolseley Project ManagerThe solution
We implemented Cisco, a unified communications technology, that improved customer interaction both on premises and on the phone, eliminated neglected customers interactions and improved call handling via a centralised telephony system.
The result
After a full rollout of ‘Project Connect’ to 660 locations, we achieved a consistent and ubiquitous telephony solution that was flexible and easily scalable.
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