Consistent and ubiquitous telephony solution that was flexible and easily scalable.

About

The world’s leading specialist distributor of plumbing and heating products, Wolesley (now Ferguson plc) has over 1 million customers served by 35,000 associates in over 2,000 locations.

Headquarters

Warwickwhire, England

Industry

Plumbing & Heating

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The challenge

Working with a technologically obsolete infrastructure, Wolseley were failing to improve their customer services delivery, resulting in a substantial loss in sales and a potential decline in market share.

Seamless transformation for the end-user was paramount to Wolseley. UCtel understood our business and their delivery of our 600 sites was excellent.

Nathan Wright Wolseley Project Manager

The solution

We implemented Cisco, a unified communications technology, that improved customer interaction both on premises and on the phone, eliminated neglected customers interactions and improved call handling via a centralised telephony system.

The result

After a full rollout of ‘Project Connect’ to 660 locations, we achieved a consistent and ubiquitous telephony solution that was flexible and easily scalable.