Consistent and ubiquitous telephony solution that was flexible and easily scalable.

The challenge

Working with a technologically obsolete infrastructure, Wolseley were failing to improve their customer services delivery, resulting in a substantial loss in sales and a potential decline in market share.

The solution

We implemented Cisco, a unified communications technology, that improved customer interaction both on premises and on the phone, eliminated neglected customers interactions and improved call handling via a centralised telephony system.

The result

After a full rollout of ‘Project Connect’ to 660 locations, we achieved a consistent and ubiquitous telephony solution that was flexible and easily scalable.