The next generation in retail customer services via virtual showrooms
The retail industry has faced numerous challenges in recent years, with 2020 proving to be the most demanding yet. However,...
Unified communications
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Transforming the lives of the hearing impaired through video assistance in customer service
In the UK, the Royal National Institute for Deaf People estimates there are almost nine million hearing-impaired people. That’s one...
Customer relations: blending physical and digital worlds
Rigid non-video, real-time (or automated) conversation is a thing of the past. Why? Because customers now expect more from communication...
One customer. One problem. Two very different outcomes…
“My coffee machine isn’t working” A simple customer query like this one can have two very different outcomes: for your...