Virtual Showrooms: The Next Generation in Retail Customer Services
The retail industry has faced numerous challenges in recent years, with 2020 proving to be the most demanding yet. However,...
Blog - Page 7
Transforming the lives of the hearing impaired through video assistance in customer service
In the UK, the Royal National Institute for Deaf People estimates there are almost nine million hearing-impaired people. That’s one...
Customer relations: blending physical and digital worlds
Rigid non-video, real-time (or automated) conversation is a thing of the past. Why? Because customers now expect more from communication...
One customer. One problem. Two very different outcomes…
“My coffee machine isn’t working” A simple customer query like this one can have two very different outcomes: for your...
Connecting NHS buildings with strong mobile network coverage
Like most healthcare providers in the UK, the trust has started to move towards a ‘mobile first’ strategy, with everything...